Order Processing
All orders are processed within 1–12hours after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
We offer several shipping options to fit your needs:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
- Same Day Delivery
Delivery times may vary depending on your location, carrier delays, and local holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping method and destination. Occasionally, free shipping promotions may apply automatically at checkout.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly with the carrier.
If you haven’t received tracking information within 48 hours of placing your order, please contact our support team.
International Shipping
International shipping is available in select locations. Delivery times and fees vary by destination.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Shipping Restrictions
We currently do not ship to:
- PO Boxes or APO/FPO addresses
- Certain restricted regions (based on carrier limitations)
If your shipping address is in a restricted area, we will contact you to help arrange an alternative option.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist with a replacement or claim.
Please retain all packaging and provide photos of the damaged item if possible.
Returns & Exchanges
For returns and exchanges, please review our Returns Policy for full details.
Contact Us
If you have questions about shipping, delivery times, or tracking, please contact us at:
📧 Support Email: [info@thcdmtvapes.com]
📞 Phone: [Your phone here]