Thank you for shopping at THCDMT Vapes. We want you to be satisfied with your purchase. Please read our refund and return policy carefully.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging.
Due to hygiene and safety reasons, opened vape products, cartridges, and e-liquids cannot be returned.
To start a return, please contact our customer support team with your order number and reason for the return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it quickly.
We may offer a replacement or refund depending on the situation.
Order Cancellations
Orders can be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
If you need to cancel an order, please contact us as soon as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service when returning items.
Contact Us
If you have any questions about returns or refunds, please contact us:
THCDMT Vapes
Email: info@thcdmtvapes.com
Website: thcdmtvapes.com
Refunds
At THCDMT Vapes, we strive to ensure our customers are satisfied with every purchase. If you are not completely happy with your order, you may be eligible for a refund under the conditions below.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable, unless the item received was defective, damaged, or incorrect.
If your refund has not appeared after the processing period, we recommend contacting your bank or payment provider, as processing times may vary.
For refund requests or questions, please contact our support team at info@thcdmtvapes.com with your order number and details of your request. 📦💬