At THCDMTVAPES, customer satisfaction is important to us. Due to the nature of our products, we have the following policy in place.
All Sales Are Final
For hygiene and safety reasons, we do not accept returns or refunds on opened or used vape products.
Eligible Returns & Exchanges
Returns or exchanges will only be considered if:
- The item received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
To be eligible, items must be:
- Unused and unopened
- In original packaging
- Returned with proof of purchase
How to Request a Return or Refund
If you believe your order qualifies, please contact our support team within 48 hours of receiving your order and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Our team will review your request and advise on the next steps.
Refunds
If a refund is approved:
- It will be issued to the original payment method
- Processing times may vary depending on your payment provider
Shipping costs are non-refundable, unless the error was on our part.
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used products
- Change of mind
- Incorrect orders placed by the customer
- Products damaged due to misuse or improper handling
Legal & Compliance Disclaimer
By purchasing from THCDMTVAPES, you confirm that you are of legal age and that vape products are legal to receive at your delivery address. We are not responsible for orders delayed, seized, or refused due to local regulations.