Quality Guarantee & Support | THCDMT Vapes
At THCDMT Vapes, we stand behind the quality of our products. This Product Warranty Policy outlines your rights and our commitment to ensuring you receive reliable, high-performing vape devices.
Warranty Coverage
We offer a limited warranty on eligible products against manufacturing defects under normal use.
Covered Issues:
- Device not powering on
- Faulty battery (non user-caused)
- Charging issues due to manufacturer defects
- Hardware malfunctions
Warranty Period
Warranty coverage begins from the date of delivery:
- Vape Devices: 7–30 days (depending on product type)
- Batteries & Chargers: 7 days
- Disposable Products: Not covered unless defective upon arrival
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, drops, or water exposure
- Improper charging or use of incompatible accessories
- Burnt coils, pods, or consumable parts
- Cosmetic damage (scratches, dents, etc.)
Dead on Arrival (DOA)
If your product arrives defective:
- Notify us within 48 hours of delivery
- Provide photo or video proof
- We will arrange a replacement or resolution
Warranty Claims Process
To submit a warranty claim:
- Contact us at info@thcdmtvapes.com
- Include your order number
- Describe the issue clearly
- Attach photos or videos as evidence
Our team will review your request within 24–48 hours.
Replacement Policy
If your claim is approved:
- A replacement device will be shipped at no extra cost
- In some cases, store credit may be issued
- Customers may be responsible for return shipping (if required)
Important Conditions
- Warranty applies only to the original purchaser
- Products must be used as intended
- We reserve the right to deny claims that do not meet warranty conditions
Quality Assurance
We carefully inspect products before shipping to ensure:
- Proper functionality
- Secure packaging
- High-quality standards
Need Help?
We’re here to support you every step of the way:
Email: info@thcdmtvapes.com
Response Time: Within 24–48 hours