Frequently Asked Questions.
01. The order
When do I receive my order?
Once your order is successfully placed, our team begins processing it within 24–48 hours. Shipping times may vary depending on your location and the shipping method selected at checkout. Most customers receive their orders within 3–7 business days after dispatch. You will receive a tracking number by email once your package has been shipped. If your order is delayed, our support team is always available to assist you. 📦🚚
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
02. Shipment
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
03. The order
04. Returns, exchanges and complaints
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.