At THCDMTVAPES, we stand behind the quality of our products. This warranty policy outlines the coverage and conditions for warranty claims.
Warranty Coverage
All devices sold by THCDMTVAPES are covered by a limited warranty against manufacturing defects only.
The warranty period begins on the date of delivery and is valid for:
- Disposable devices: Dead on Arrival (DOA) only
- Rechargeable devices & hardware: Up to 7 days from delivery
(If applicable, manufacturer warranty terms may also apply.)
What Is Covered
This warranty covers:
- Manufacturing defects
- Devices that are dead on arrival (DOA)
- Functional failures not caused by misuse
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or modification
- Water or liquid damage
- Battery degradation due to charging habits
- Accidental damage or improper storage
- Flavor preference or performance expectations
How to Make a Warranty Claim
To submit a warranty claim, please contact our support team within the warranty period and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect
Our team will review your claim and advise on the next steps.
Warranty Resolution
If your claim is approved, we may offer:
- A replacement product
- A store credit
- A refund (at our discretion)
Shipping costs related to warranty claims may not be refundable.
Important Warranty Conditions
- Warranty claims submitted outside the stated timeframe will not be accepted
- Products must not show signs of misuse or tampering
- We reserve the right to deny warranty claims that do not meet policy requirements
Vape Product Disclaimer
All vape products are intended for adult use only. By purchasing from THCDMTVAPES, you confirm that you are of legal age and that it is lawful to receive vape products at your delivery address.
Policy Changes
We reserve the right to modify this warranty policy at any time without prior notice. Continued use of our website constitutes acceptance of the updated policy.